Archive for April 2018

Disable Greylisting For A single Hosting account Sometimes greylisting is not desirable for a customer and they want all of their emails delivered and not filtered. We can disable greylisting on an account-by-account basis. Information Needed To Complete Task Website address (e.g. www.mybusiness.co.uk) Step 1 – Login to their cpanel account Go to WHMCS, search…

Email Not Arriving To Customers Email Account There are different reasons why an email address doesn’t arrive. Information Needed To Complete Task Sender Email Address Recipient Email Address Time and Date email was sent optional: Email header information if available with error information EXAMPLE 1 – EMAIL ADDRESS GREY LISTED Ticket from customer: An accountant…

Create An Email Address POP or IMAP A customer requests a reset to their wordpress password. There are two options here. Easy – if we have our websupport login If we do not have a login we need to do a database password reset method Information Needed To Complete Task Website address (e.g. www.mybusiness.co.uk) What…