Posts by websupport

Disable Greylisting For A Single Hosting Account

Disable Greylisting For A single Hosting account Sometimes greylisting is not desirable for a customer and they want all of their emails delivered and not filtered. We can disable greylisting on an account-by-account basis. Information Needed To Complete Task Website address (e.g. Step 1 - Login to their cpanel account Go to WHMCS, search for the hosting account and click on Login to cPanel. Step 2 - Click On Greylisting Locate and click on the Configure Greylisting. Step 3 - Disable greylisting Turn the switch to the off position.
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Email Not Arriving To Customers Email Account

Email Not Arriving To Customers Email Account There are different reasons why an email address doesn't arrive. Information Needed To Complete Task Sender Email Address Recipient Email Address Time and Date email was sent optional: Email header information if available with error information EXAMPLE 1 - EMAIL ADDRESS GREY LISTED Ticket from customer: An accountant is trying to contact us via: They have sent us a couple of emails now, however we aren’t receiving them. They have just tried emailing us on our other email ( and it has came straight through. Do you know / could you please
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